Frequently Asked Questions (FAQs)

Getting Started

  • How do I set up SmartNest for my farm?
    Start by defining your Crop Areas in the app. Assign QR codes to each area, set the crop media, and begin scheduling tasks. The Playbook section guides you through each step.
  • What types of farming does SmartNest support?
    SmartNest supports both conventional and hydroponic farming. It adapts its logic and operations based on your selected crop media.
  • Can I use SmartNest in Arabic?
    Yes. SmartNest offers full bilingual support in English and Arabic, making it accessible to diverse teams.
  • What devices can I use SmartNest on?
    SmartNest is compatible with Android, iOS, Windows, and Mac. You can use it on mobile, tablet, or desktop—anywhere, anytime.

Crop Management

  • What is a Crop Area and how is it used?
    A Crop Area is a defined section of your farm where a specific crop is grown. It can be an open field, greenhouse, or indoor space. Each area is assigned a QR code for quick access to operations.
  • What is Crop Media and why is it important?
    Crop Media refers to the growing medium (e.g., soil, cocopeat, perlite). It determines whether your setup is conventional or hydroponic and influences available operations and recommendations.
  • Can I manage nursery operations separately?
    Yes. You can flag a Crop Area as a nursery, enabling transplant operations and lifecycle tracking from nursery to regular crop areas.
  • How does SmartNest handle crop lifecycle stages?
    SmartNest tracks five default stages: Planting, Growth, Flowering, Fruiting, and Harvesting. You can update stages manually, and the app ensures progression follows the correct order.

Smart Features & Automation

  • What are Smart Strategy Modes?
    You can choose from:
    • Scheduled: Predefined tasks with reminders.
    • Manual: On-demand task execution.
    • Hybrid: Combines both for flexibility.
  • What happens if I miss a scheduled task?
    SmartNest marks tasks as missed based on smart rules defined in the Schedule Rules section. You can review and reschedule as needed.
  • Does SmartNest provide AI recommendations?
    Yes—but with clear boundaries.

    Currently, Smart    Nest uses AI to answer your questions related to app operations and usage issues. This includes guidance on how to perform tasks, navigate modules, and troubleshoot common problems within the app.

    However, AI recommendations for crop-specific decisions - such as irrigation timing, fertilization dosage, or pest control - are part of an upcoming feature. These will be enabled once your farm has built a sufficient data ecosystem through consistent usage of SmartNest.

Inventory & Sales

  • How does SmartNest track inventory?
    Inventory is tracked in real time at the crop variety level. You can log harvests, sales, waste, and dispatches with full traceability.
  • Can I sell crops directly through SmartNest?
    Yes. You can record sales by count, weight, trays, or bales. Each sale includes quantity, pricing, and optional photos.
  • What is the Dispatch feature used for?
    Dispatch is for non-commercial crop movement, such as sending produce to a family kitchen. It works like sales but without pricing.
  • How is waste managed in SmartNest?
    You can log waste events with quantity, description, and photos. This helps analyze loss patterns and improve future planning.

SmartNest Equestrian

  • What is SmartNest Equestrian?
    A digital platform for managing equestrian club operations including rider onboarding, horse care, ride tracking, and memberships.
  • How do riders register with the club?
    Riders scan a QR code, enter their details, upload documents, and sign digitally. OTP verification ensures secure registration.
  • Can SmartNest be used on mobile devices?
    Yes, it works seamlessly across Android, iOS, tablets, and desktops.
  • What languages does SmartNest support?
    English and Arabic, making it accessible for diverse teams.
  • Can riders own horses in the system?
    Yes, riders can be assigned ownership, linking their profile to horse dashboards.
  • Is there support for guest riders?
    Yes, guest rides can be booked with flexible durations and smart pricing.
  • How is rider experience level managed?
    Staff can update rider levels anytime to align with training and ride assignments.
  • Can documents be updated after registration?
    Yes, staff can upload or update rider documents anytime.
  • How is horse ownership cancelled?
    Authorized staff can cancel ownership from the rider's profile with timestamped traceability.
  • How is membership cancelled?
    Staff can cancel memberships with refund handling and system updates.
  • What is the Liveboard feature?
    A real-time ride tracking interface showing active rides, countdown timers, and upcoming schedules.
  • How are memberships managed?
    Clubs can create unlimited membership types with ride limits, durations, pricing, and auto-expiry.
  • Can SmartNest automate ride operations?
    Yes, rides can be set to auto-start and auto-end based on scheduled times.
  • How does SmartNest handle horse care scheduling?
    Owners and staff can schedule care tasks that appear in the Task Center for execution.
  • What is the Task Center?
    A dashboard categorizing tasks into Critical, Warning, and Info for quick action.
  • How does SmartNest ensure traceability?
    Every action is logged with timestamps and photos for full operational transparency.
  • How is pricing handled for guest rides?
    SmartNest auto-calculates pricing, applies VAT, and filters active discounts.
  • Can SmartNest detect active memberships during booking?
    Yes, it intelligently filters and prioritizes memberships during ride booking.
  • How does SmartNest manage horse availability?
    It shows live data on ride history and next available time to avoid overuse.
  • Is SmartNest customizable for different riding styles?
    Yes, it supports recreational and competitive models with flexible care strategies.

Security & Access

  • Who can access my farm data?
    SmartNest uses role-based access control. You can assign specific permissions to each user - for example, one user may only take photos, while another can perform all operations. You can also separate duties, such as allowing one user to harvest and another to sell, ensuring proper segregation of responsibilities.
  • Is my data backed up or stored securely?
    Yes. SmartNest is a cloud-based solution, ensuring your data is securely stored and accessible from anywhere.
  • Can multiple users manage the same farm?
    Yes. SmartNest supports multi-user collaboration on the same farm with customizable access levels.
  • Can one user manage multiple farms?
    Yes. A single user can manage multiple farms, each with different access levels and permissions.